Questions
The things people ask before they send work.
If the answer you need is not here, call the shop. Somebody who does the work will pick up.
General
- What does Alphabet® Embroidery Studios actually do?
- Contract embroidery, in-house digitizing, monogramming and personalisation, tackle twill and appliqué, custom patches, flags and banners, and heat-seal lettering. Everything is produced in Xenia, Ohio.
- Do you sell to the public?
- Primarily we work for the trade — distributors, uniform suppliers, screen printers and other decorators. We do take retail and one-off work; call the shop and ask.
- How long have you been in business?
- Since 1984. The business is family owned and has operated from Xenia throughout.
- What are your hours?
- Monday to Friday, 8:00 AM to 4:00 PM Eastern.
Trade & accounts
- Can you ship under my company name?
- Yes. Blind-label shipping puts your company name and return address on the carton and the packing list, with your paperwork inside. It is set once on your trade account and applies to every order after that.
- Where is your wholesale price list?
- It is not published. Wholesale pricing goes to approved trade accounts through the portal — putting it on the open web would put your margin there too.
- Do you give ASI-member discounts?
- Yes. Distributors carrying an ASI number get ASI-member pricing here, even though we are not ASI members ourselves. Put the number on your trade account application.
- How do I get a trade account?
- Call the shop and ask for whoever handles contract work. Accounts are set up by hand after a short conversation about what you decorate and roughly what volume you run.
- Will you work for another embroidery shop?
- Regularly. Overflow and capacity work for other embroiderers and monogrammers is a standing part of the business, and blind shipping exists precisely for it.
Artwork & digitizing
- What file formats do you accept?
- AI, EPS, PDF, SVG, PNG and JPG for artwork, and DST or EMB if the design is already digitised. Vector artwork gives the cleanest result. The artwork guide covers the detail.
- Can I send my own digitised file?
- Yes. Send the DST or EMB with a note about the garment it was digitised for. We sew a swatch before committing your goods, and we will tell you if we can see it is going to give you trouble.
- Who owns the digitised file?
- You do. Files we digitise for you are stored under a design number with the size, fabric and placement recorded, so a reorder is a phone call rather than a re-quote.
- How much does digitizing cost?
- Confirmed with Alphabet before launch — whether that is a flat fee, free above a piece-count threshold, or quoted per design.
Production & shipping
- Do I get to see it before you run the whole order?
- Yes. Every new design is sewn out on the same fabric you are running and sent for approval before a production piece is hooped. That is the point at which density, pull compensation and thread choice get corrected.
- Can I supply my own garments?
- Yes, and most of our customers do. Ship blanks to our dock or have your supplier drop-ship them here. We count them in against your paperwork and report any shortage the day it lands.
- What is your turnaround?
- Confirmed with Alphabet before launch. Distributors quote their own customers off this number, so it needs to be one the shop can hold.
- Is there a minimum order?
- Confirmed with Alphabet before launch, by service.
- Can you drop-ship to my customer?
- Yes, under your name and return address. Give us the ship-to details with the order.
Next step
Tell us about the job.
Call the shop and ask for whoever handles contract work, or send the details through and we will come back with a number.
Monday–Friday, 8:00 AM – 4:00 PM EST